Qaimo Sawari uses an attendance-based billing model. A ride is only billed when both the Owner marks "Arrived" and the Passenger confirms "Boarded." This model is designed to protect both parties — if attendance is not confirmed for a given day, no charge applies for that day.
A single ride direction is billed only when the following sequence is completed:
If either confirmation is not completed for a given direction, that ride is not billed.
For routes with both a morning and evening commute, each leg is treated as an independent billing event. Being charged (or not charged) for one leg does not affect the other.
Either party may skip a confirmed ride direction before it begins. No charge applies if the skip is made before the cancellation cutoff (currently 2 hours before the scheduled departure).
We encourage skips to be made with reasonable notice to avoid inconvenience. Repeated last-minute skips may affect your account standing.
If the Owner has marked "Arrived" but the Passenger does not confirm boarding within a reasonable window, the Owner may mark the ride as a no-show. In this case:
If the Owner fails to complete the ride after the Passenger has already boarded (e.g., the owner leaves the route early), no charge applies for that incomplete leg. The Passenger should report the incomplete ride via support@qaimo.pk so our team can manually reverse the charge.
If you believe you have been incorrectly charged for a ride, you may raise a dispute within 7 days of the ride date by contacting support@qaimo.pk with:
We will investigate and respond within 5 business days.
| Scenario | Outcome |
|---|---|
| Charged for a ride that did not occur | Full refund |
| Charged for a ride the owner cancelled mid-route after boarding was confirmed | Full refund — raise a dispute with support within 7 days |
| Technical error resulted in incorrect billing | Full refund after verification |
| Passenger marked no-show they believe was incorrect | Reviewed case-by-case; refund if owner cannot substantiate |
Qaimo deducts a 10% platform fee from each completed ride's fare. This fee:
All refunds are currently processed manually by the Qaimo support team following dispute resolution. Billing adjustments are reflected in your next invoice cycle or applied as a credit against outstanding dues.
For urgent matters, contact support@qaimo.pk directly.
Users who repeatedly exploit the billing system (e.g., falsely marking boarding confirmation for rides they did not attend, or filing repeated bad-faith disputes) will have their accounts reviewed and may be suspended.
Qaimo Support
Email: support@qaimo.pk
Website: qaimo.pk
Response time: Within 5 business days