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1. Introduction

These Terms & Conditions ("Terms") govern your use of the Qaimo Sawari platform ("Platform"), operated by Qaimo, Pakistan. By registering an account, you agree to these Terms in full.

If you do not agree, do not use the Platform.

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2. What Qaimo Sawari Is

Qaimo Sawari is a peer-to-peer carpooling platform. We facilitate connections between daily commuters ("Passengers") and vehicle owners ("Owners") travelling on shared routes.

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3. Eligibility

To use Qaimo Sawari you must:

• Be at least 18 years of age
• Be a resident of Pakistan
• Provide accurate and truthful registration information
• Pass our identity document verification process
• (For Owners) Hold a valid driving licence and vehicle registration

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4. Account Registration & Verification

4.1 Roles

Upon registration, you select one of the following roles:

• Passenger — commuters seeking shared rides
• Car Owner — individuals offering seats in their car
• Bike Owner — individuals offering pillion seats on their bike

4.2 Document Verification

All users must submit a valid identity document (CNIC or passport). Owners must additionally submit vehicle documents (driving licence, vehicle registration). Your phone number is verified via a one-time code (OTP) sent by SMS during registration. Your account remains in pending_verification status until documents are reviewed and approved by Qaimo admin staff.

4.3 Account Status

Your account may be in one of the following states:

• onboarding — registration in progress
• pending_verification — documents submitted, under review
• active — full platform access
• rejected — documents reviewed and declined; you must resubmit corrected documents to continue
• suspended — access restricted due to policy violation

4.4 Accuracy

You are responsible for keeping your profile, route, and document information accurate and up to date.

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5. Ride Matching & Booking

• Ride matching is performed by Qaimo's system based on route proximity, departure time, and working days
• Routes operate with an independent morning leg and evening leg; each leg is matched, confirmed, and billed separately
• A ride request is confirmed only when both parties (Owner and Passenger) accept
• Once confirmed, both parties are expected to honour the arrangement
• Owners may have multiple active routes, subject to Qaimo's overlap rules

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6. Fare & Billing

6.1 Fare Model

Qaimo Sawari uses a flat per-kilometre fare. Each passenger pays:

Passenger pays = ride distance (km) × Owner's rate per km

Fares are calculated independently per passenger. You are not charged based on how many other passengers are in the vehicle.

6.2 Billing Trigger

A ride is billed when the following sequence is completed:

1. The Owner marks "Arrived" at the agreed pickup point, AND
2. The Passenger confirms "Boarded" at the agreed pickup point

This is the attendance-based billing model. If either confirmation is not completed for a given day and direction, that ride is not billed.

6.3 Qaimo's Fee

Qaimo deducts a platform fee (currently 10%) from the fare before remitting to the Owner. This percentage is subject to change with prior notice.

6.4 Rate Limits

Owners set their own rate per km, within a band determined by their vehicle class (fuel cost, maintenance, margins). Rates outside this band are rejected by the system.

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7. Owner Responsibilities

As an Owner, you agree to:

• Only offer rides on routes you personally commute
• Maintain your vehicle in a safe and roadworthy condition
• Hold valid insurance, licence, and registration at all times
• Not carry more passengers than your vehicle's legal capacity
• Arrive on time and notify passengers of delays via in-app chat
• Not charge passengers outside the Qaimo platform
• (Female Owners) Optionally restrict passenger matching to female passengers only via the app's safety settings

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8. Passenger Responsibilities

As a Passenger, you agree to:

• Be present at the agreed pickup location on time
• Behave respectfully toward the Owner and other passengers
• Not request detours outside the agreed route
• Confirm boarding honestly when the ride takes place
• Settle all dues promptly as invoiced

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9. Prohibited Conduct

The following are strictly prohibited on Qaimo Sawari:

• Providing false identity or document information
• Harassment, discrimination, or threatening behaviour toward any user
• Using the platform for commercial transportation (taxis, delivery, etc.)
• Sharing account credentials
• Manipulating the billing or attendance system
• Soliciting payments outside the platform
• Any activity that violates Pakistani law

Violations may result in immediate suspension or permanent ban.

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10. Suspension & Termination

10.1 By Qaimo

We may suspend or terminate your account for:

• Document fraud or misrepresentation
• Repeated complaints from other users
• Violation of these Terms
• Non-payment of platform dues

Suspension reasons are communicated to you via the app. You may appeal by contacting support@qaimo.pk.

10.2 By You

You may request account deletion by contacting support. Pending billing obligations must be settled prior to deletion.

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11. Limitation of Liability

Qaimo provides the Platform "as is." To the maximum extent permitted by Pakistani law:

• Qaimo is not liable for accidents, injuries, or losses arising from rides arranged through the Platform
• Qaimo is not liable for disputes between Owners and Passengers
• Qaimo's total liability to any user shall not exceed the platform fees paid by that user in the preceding 3 months

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12. Dispute Resolution

Disputes between Owners and Passengers should first be raised with Qaimo support (support@qaimo.pk). We will attempt good-faith mediation. Unresolved disputes shall be subject to the jurisdiction of courts in Pakistan, under Pakistani law.

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13. Changes to Terms

We may update these Terms. You will be notified via in-app notification. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

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14. Contact

Qaimo
Pakistan
Email: support@qaimo.pk
Website: qaimo.pk